Epicure Insurance Brokers don outline plans for wider services, more digital activity and stronger collaboration as e mark ten years. BusinessDay October 30 report record leadership remarks for anniversary event in Lagos about company next phase of business development.
Managing director Oyinpreye Aigbogun describe ambition to connect insurance with more financial services and everyday business. Chairman Obinnia Abajue emphasise relationships and trust. These na company stated priorities, no be independently measured account of new cover wey dem already deliver.
Wider distribution fit make service easier to encounter, but visibility and understanding different. People still need clear details of policy cover, exclusions, costs and process wey apply when dem make claim. Marketing reach alone no answer those practical questions.
Digitalisation get practical service test. Customer should fit find correct documents, understand request status and reach help when needed. Moving process online no automatically solve unclear language or delays between different organisations wey handle parts of the service.
Anniversary report include one client account of help with claims and business assets. That testimonial describe one person experience. E no prove say every policyholder go receive same outcome under different contract terms, evidence or circumstances when another claim arise.
Next useful evidence na specific launches and clear explanation of how customers use services. Company don state direction for next phase. This report describe strategy without recommending insurance product or assuming planned changes don already improve outcomes for everybody.